Returns and refunds

Return window

You can request a return within 2 days of delivery. Contact us with your order number and the item you'd like to return.

What can be returned

Items must be unused, in their original condition and packaging, with tags and hallmark intact. Products marked “Not eligible for return” on their product page (for example coins and bars) can't be returned.

Return pickup

Return pickup is free. We'll arrange it once your request is approved.

Refunds

After the item reaches us and passes inspection, we refund the amount to your original payment method. Refunds are usually credited within 5–7 working days, depending on your bank.

Cancellations

You can cancel an order before it's dispatched by contacting us; you'll receive a full refund to your original payment method. Once an order has shipped, please request a return after delivery instead.

Damaged or wrong item

If an item arrives damaged or isn't what you ordered, contact us within 48 hours of delivery with photos (and the unboxing video if you have one). We'll replace it or refund you in full.